Refund Policy

Updated September 13, 2026.

Purchases deliver digital virtual goods for use only in Gold Rush. Delivered or consumed goods are generally not refundable, except where applicable law or the payment provider's rules require otherwise.

When to contact us

Duplicate charges, technical faults, undelivered purchases and legally required refunds are eligible for review. Contact pengrambo3@gmail.com with your order ID and account email. Do not make another purchase to resolve a missing delivery.

Review and processing

We check the payment and delivery records before deciding a request. Any approved refund is processed through the original payment provider and normally returned to the original payment method. Processing times depend on that provider and your financial institution.

Unspent items associated with a refunded purchase may be removed. If items have already been consumed, the case requires review; we do not automatically create a negative resource balance. Contacting support does not limit any mandatory consumer rights or payment-provider dispute rights.